Whether you have a question about the platform, want to report an issue, have a suggestion for a new ranking, or just want to say hello, we are happy to hear from you. We read every message that comes in and do our best to respond within a reasonable timeframe.
General Inquiries
Questions about the platform, your account, voting, comments, or anything else.
[email protected]Business & Partnerships
Advertising, sponsorships, custom ranking campaigns, charity poll partnerships, and media inquiries.
[email protected]What We Can Help With
Account and Voting Questions
If you are having trouble signing in, if your vote did not register correctly, or if you have questions about how voting works on a particular poll, drop us a line at our general email. Please include the poll name and a brief description of the issue so we can look into it quickly.
Charity Poll and Ticket Purchases
For questions about charity poll ticket purchases, your ticket balance, or payment-related issues, email us at our general address. Include the email address associated with your account and the name of the poll. If you have a Stripe payment receipt or confirmation number, that helps us locate your transaction faster.
Ranking Suggestions
Got an idea for a ranking we should create? We are always looking for fresh topics that our audience cares about. Send us your suggestion with a brief explanation of what the ranking should cover, what category it falls under, and any notable nominees you think should be included. The best suggestions come from people who are genuinely passionate about the topic.
Content Issues and Corrections
If you spot an error in a ranking, notice a nominee listed with incorrect information, or see content that you believe violates our community guidelines, please let us know. We take content accuracy and community safety seriously and will investigate promptly.
Advertising and Sponsorship
We work with brands, agencies, and media companies that want to reach an engaged global audience interested in entertainment, lifestyle, sports, and culture. Our advertising options include display ads, sponsored rankings, and branded content placements. Reach out to our business email for rate cards and placement options.
Charity Campaign Partnerships
Nonprofits, NGOs, and socially-conscious brands interested in running charity fan voting campaigns on Icon should contact our business email. We can work with you to design a custom ranking tied to your cause, set up ticket pricing, and coordinate promotional efforts.
Press and Media
Journalists and bloggers looking for information about Icon, our ranking methodology, or data from specific polls can reach us at our business email. We are happy to provide background information, quotes, and access to public voting data for editorial purposes.
Response Times
We do our best to respond to all messages within 48 hours during business days. Business and partnership inquiries may take a bit longer depending on the complexity of the request. If your matter is urgent, especially if it involves a payment issue or a content concern, please indicate that in your subject line and we will prioritize it.
Follow Us
Stay up to date with new rankings, trending polls, and platform updates by following us on social media. You can find links to our social accounts in the footer of every page.